IT AMC & Support from Tecqx
Most businesses don’t need a full in-house IT department, but they do need someone reliable to call when things go wrong, and someone keeping systems healthy before they do. A Tecqx IT AMC (annual maintenance contract) gives you exactly that: planned maintenance, a helpdesk for your staff and engineers who know your setup.
We support offices, clinics, retailers, warehouses and growing companies across Dubai, covering computers, servers, networks, email, printers and security.
What’s included in our IT AMC
- Helpdesk supportphone, email and remote support for everyday IT issues.
- On-site visitsscheduled preventive visits plus call-outs for problems that can’t be fixed remotely.
- Server and network carehealth checks, updates, capacity monitoring and firewall management.
- Backup checksmaking sure backups run and can actually be restored.
- User managementsetting up new starters, removing leavers and managing accounts and email.
- Securityantivirus/endpoint protection, patching and security advice.
- Asset recordsan up-to-date list of your hardware, software and licences.
- IT advicehelp planning upgrades, purchases and budgets.
Choose the level of cover you need
Every business is different, so we build each AMC around your number of users and devices, the systems you rely on and how quickly you need a response. We’ll start with an IT audit, then propose a clear scope and fixed yearly price.
Why an AMC beats ad-hoc IT support
- Fewer breakdowns, because problems are caught during preventive checks.
- Predictable costs instead of surprise repair bills.
- Faster fixes, because engineers already know your systems.
- Documentation and passwords kept properly, not in one person’s head.
Brands we supply and install
- Microsoft
- Dell
- HP
- Lenovo
- QNAP
We support mixed environments, including Microsoft 365, Windows, macOS, and most major hardware brands.
How we work
- Assessmentwe review your current systems, users and goals.
- Recommendationa clear proposal with options and costs.
- Implementationsetup and migration planned around your working hours.
- Handover and trainingdocumentation and guidance for your team.
- Ongoing supporthelpdesk, maintenance and an AMC if you need one.
Frequently asked questions
Is support available outside office hours?
Yes. We provide 24/7 support for IT and networking issues; the response level for out-of-hours calls is agreed in your contract.
Can you take over from our current IT provider?
Yes. We plan a structured handover, collect documentation and passwords, and audit the environment so nothing is missed.
How is the AMC priced?
Pricing is based mainly on the number of users, devices and servers, and the response level you choose. We quote a fixed yearly or monthly fee after an initial audit.
Often combined with: Servers & Storage · Network Security & Firewalls · Cloud Solutions