AI Chatbots & Assistants from Tecqx
Customers in the UAE expect an answer on WhatsApp within minutes, day or night. An AI chatbot trained on your own services, prices and policies can reply instantly, qualify the enquiry, book an appointment or collect the details your sales team needs, then hand the conversation to a person whenever it should. Tecqx builds and supports AI assistants for businesses across the UAE, on WhatsApp, your website, Instagram and Facebook.
Unlike old menu-based bots, a modern AI assistant understands natural questions in English and Arabic, follows the rules you set, and only answers from the information you approve. You stay in control of what it says, and your team can see and join every conversation.
What your AI assistant can do
- Answer customer questions 24/7services, prices, opening hours, locations, delivery and policies, from your own approved content.
- English and Arabicunderstands and replies in the customer’s language, including mixed English and Arabic messages.
- Capture and qualify leadscollects name, phone, requirement and budget, then sends the lead to your team or CRM.
- Book appointmentschecks availability and books site visits, consultations or appointments in your calendar.
- Hand over to a humanpasses the chat to the right person with the full history when a customer asks or the bot isn’t sure.
- Order and ticket updatesshares order, delivery or support ticket status by connecting to your systems.
- Works where your customers areWhatsApp Business, website chat, Instagram and Facebook Messenger from one assistant.
- Reports and improvementsee common questions, missed answers and conversion, and we keep improving the assistant monthly.
Who it’s for
- Clinics, salons and service businesses: answer questions and book appointments around the clock.
- Real estate and car dealers: qualify enquiries from ads and portals and arrange viewings or test drives.
- Retail and e-commerce: product questions, order status, returns and delivery updates.
- B2B and contracting companies: capture project requirements and arrange site visits or calls.
- Training centres and schools: course information, schedules, fees and registrations.
How we build your assistant
We start with your real customer conversations and the questions your team answers every day. We build the assistant’s knowledge from your approved content (website, price lists, FAQs, brochures and policies), set clear rules for what it can and can’t say, and connect it to your WhatsApp Business number, website and tools such as your calendar or CRM. We test it with your team before launch, then monitor and improve it every month.
For WhatsApp, we use the official WhatsApp Business Platform and follow Meta’s messaging and AI policies, so your number and customer data stay protected. WhatsApp messaging fees set by Meta are separate from our setup and support fees.
Your data, handled responsibly
Customer conversations contain personal data, so we design every assistant with the UAE Personal Data Protection Law in mind: collecting only what’s needed, restricting access, setting retention periods and using enterprise AI services that don’t use your data to train public models. The assistant tells customers they’re chatting with an AI and offers a person whenever they want one.
Brands we supply and install
- WhatsApp Business Platform
- OpenAI
- Anthropic Claude
- Google Gemini
- Microsoft Azure AI
- HubSpot
- Zoho CRM
We choose the AI model and tools that fit your use case, languages, budget and data requirements, and connect the assistant to the systems you already use.
How we work
- Discoverywe look at your goals, current systems and where AI will actually help.
- Proposala clear scope, options and costs, including what can be reused.
- Pilota small first phase (a few cameras or one channel) to prove the results.
- Rollout and trainingfull deployment, testing and hands-on training for your team.
- Support and improvementmonitoring, updates and monthly tuning.
Frequently asked questions
How long does it take to launch an AI chatbot?
A focused assistant for FAQs and lead capture can usually go live within a few weeks, including testing with your team. Assistants that connect to booking, CRM or order systems take longer, depending on the integrations.
Can the chatbot reply in Arabic?
Yes. The assistant understands and replies in English and Arabic, and can switch languages to match each customer.
Will it give customers wrong information?
We limit the assistant to your approved content and set clear rules, so it says it doesn’t know and hands over to your team rather than guessing. We review conversations and improve it regularly.
Can I use my existing WhatsApp number?
Usually, yes. Your number is connected to the WhatsApp Business Platform. We’ll check your current setup and guide you through the move, including what changes for the WhatsApp Business app on your phone.
What does it cost?
Pricing depends on channels, languages, message volume and integrations. We quote a one-time setup fee and a monthly support plan, with WhatsApp messaging fees from Meta billed separately.
Often combined with: Web Design & Development · Digital Marketing & SEO · Cloud Solutions